Return and refund policy

Thank you for shopping at SALE FALL
We value your satisfaction and want to ensure you have a positive shopping experience.
Please read our Return & Refund Policy carefully.

1. Eligibility for Returns

You may request a return if:

The item is defective or damaged upon arrival
The item you received is incorrect
The item does not match the description

To qualify, the item must be:

Unused and in its original condition
In the original packaging
Requested within 30 days of delivery

If 30 days have passed since your purchase, we cannot offer a refund or replacement.

2. Items Not Eligible for Return

The following items cannot be returned:

Gift cards
Sale or clearance items
Personal care products
Items with obvious signs of use

3. Return Process

To start a return, please contact us at:

📩 help@salefall.shop

Include:

Your full name
Order number
Reason for the return
Photos or videos of the issue (if applicable)

Our support team will review your request within 24–48 hours and provide instructions.

4. Shipping Costs

For defective, damaged, or incorrect items:
SALE FALL covers the return shipping cost.
For all other reasons (e.g., change of mind):
The customer is responsible for return shipping fees.

Shipping fees are non-refundable.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be:

Processed to your original payment method
Issued within 5–10 business days

Please note:

Some banks or credit card providers may take additional time to process funds
Shipping costs are not refundable

6. Exchanges

We replace items free of charge if they are defective or damaged.

If you need an exchange, contact us at:

📩 help@salefall.shop

7. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account
Contact your credit card company
Contact your bank

If you still have not received your refund after these steps, email us at help@salefall.shop