Privacy policy

1. Information We Collect

We collect different types of information to provide and improve our services.

a) Information You Provide

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (securely processed, not stored by us)

  • Order details

  • Messages sent to customer support

b) Automatically Collected Information

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the site

  • Cookies and tracking data

c) Information From Third Parties

  • Shopify (store platform)

  • Payment processors (Stripe, PayPal, etc.)

  • Shipping partners

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate order updates and confirmations

  • Provide customer support

  • Improve our website and user experience

  • Prevent fraud and ensure security

  • Send promotional offers (only with your consent)

  • Comply with legal obligations

3. Legal Bases for Processing (GDPR-compliant)

We process your data based on:

  • Contract performance (order processing)

  • Consent (marketing emails, cookies)

  • Legitimate interest (site security, analytics)

  • Legal obligations (invoicing, taxation)

4. Sharing Your Information

We do not sell your personal information.

Your data may be shared only with:

  • Shopify – store hosting and platform infrastructure

  • Payment processors – for secure transaction processing

  • Logistics and shipping partners – to deliver your order

  • Customer support tools – for communication

  • Legal authorities – if required by law

All third parties comply with privacy and data protection standards.

5. Cookies & Tracking Technologies

We use cookies to:

  • Remember cart contents

  • Improve site performance

  • Analyze traffic and user behavior

  • Deliver personalized ads

You can manage or disable cookies through your browser settings.

6. Data Retention

We retain your data only as long as necessary:

  • Customer account data: while your account is active

  • Order information: 10 years (legal requirement)

  • Marketing data: until you withdraw consent

  • Analytics data: 26 months (standard)

7. Data Security

We use multiple security measures to protect your information:

  • SSL encryption

  • Secure Shopify servers

  • Limited access for authorized personnel only

  • Fraud protection tools

However, no method is 100% secure. We strive to protect your data but cannot guarantee absolute security.