Shipping policy

1. Order Processing Time

All orders are processed within:

  • 1–3 business days for standard products

  • Orders placed on weekends or holidays will be processed the next business day

You will receive a confirmation email once your order has been placed and another once it has been shipped.

2. Shipping Times

Delivery time varies depending on your location.
Estimated delivery:

  • United States: 7–15 business days

  • Europe: 7–15 business days

  • United Kingdom: 7–15 business days

  • Canada: 10–20 business days

  • Australia: 10–20 business days

  • Rest of the world: 10–25 business days

Delays may occur during peak seasons or due to customs.

3. Shipping Costs

Shipping fees are calculated at checkout based on location and product weight.
We occasionally offer free shipping promotions.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email.
Tracking may take 24–48 hours to update.

If tracking does not update immediately, please allow some time as international carriers may have delays in scanning packages.

5. Incorrect Address

SALE FALL is not responsible for:

  • Incorrect or incomplete shipping addresses

  • Failed deliveries due to wrong address input

Please ensure your address is correct before finalizing your order.
We cannot reship or refund orders sent to an invalid address.

6. Lost or Stolen Packages

If your package is marked as “delivered” but you have not received it:

  1. Check with neighbors or your building manager

  2. Verify the address used

  3. Contact your local post office

If you still cannot locate the package, contact us at help@salefall.shop, and we will assist you.

Note: We are not responsible for packages stolen after delivery.

7. Customs, Duties & Taxes

International orders may be subject to:

  • Customs fees

  • Import taxes

  • Duties

These charges are the customer’s responsibility and vary by country.

We cannot predict the amount of these fees.

8. Delayed Deliveries

Delivery may be delayed due to:

  • Customs processing

  • Weather conditions

  • Holidays

  • Carrier disruptions

Please allow extra time during peak periods.

9. Damaged, Defective or Wrong Items

If you receive a damaged or incorrect item, contact us within 7 days of delivery:

📩 help@salefall.shop

Include:

  • Your order number

  • Photos or videos of the issue

  • Product packaging

We will replace the item or offer a solution.

10. Contact Us

If you have any questions about shipping, tracking, or delivery, reach out to us at:

📩 help@salefall.shop